Billing

Can I control my billing account information?

Absolutely. Once at the paid plan level, you can view your billing history and invoicing and change your contact details. You can also update your payment methods and cancel anytime in Teams.

How do I cancel my monthly subscription?

You can cancel your subscription anytime by jumping into your Team on the platform.

Can I freeze or put my account on hold?

Absolutely. You can put your account on hold when projects go on hold, the summer construction break kicks in, or you don't need to use the platform. We don't delete your Project data, so you can return to it when needed. To put your account on hold, jump into your billing area (under your Team) and click cancel. At this point, no payment will be taken from your account in the next monthly payment. To gain access to your Projects and run simulations again, you will need to upgrade to a paid plan.

Monthly billing on Better Building

We count a month as 30 days. So when committing to paying for a month, you get precisely that… 30 days of usage for that billing period. Suppose you decide to deactivate your billing after 10 days. You will continue on the paid plan for another 20 days before returning to our Community Level. Don’t worry… all project information continues to be retained. All you need to do is grab another 30 days at the paid plan level to continue working on your Projects when they are active again. This approach lets you control the billing and enables savings across the year!

Can I get temporary access to more extensive modelling capabilities?

If you find that your modelling needs have outgrown your current Lite Plan and you want to upgrade to a plan with more features, the process is simple. Navigate to the 'Subscription' section within your 'Team' settings and select 'Manage Plan'. From there, you can update your subscription and click 'Continue'. The unused value from your previous Plan will be credited towards your new Plan. This approach offers complete flexibility, allowing you to adapt to temporary higher modelling requirements.

Can I downgrade my plan if my modelling requirements change?

Absolutely. The same process can be used for downgrading your plan. If your modelling needs decrease and you no longer require access, you can follow the steps above to switch back to another Plan. This flexibility ensures that you can effectively manage varying levels of modelling requirements as they arise.