Data And Security

Is my data secure?

Using AWS Could Security, Better Building secures your data via a network architected to protect your personal information, identities, applications, and devices is provided. Better Building Support can access your private project or design data upon written request. We choose not to share any data or resell data in any form. Backups are performed daily, so the risk of data loss is very low.

Can Better Building see my project Information?

Only if you want us to. In a support capacity, we may ask to access your project information to check a design or offer further support. In these cases, we obtain your verbal consent and can access your project. Otherwise, your project data is well, your project data! Read more about our Privacy Policy.

Does Better Building support all browsers?

Our primary testing is undertaken within Chromium-based browsers. The Chromium codebase is widely used. Google Chrome, Microsoft Edge, Samsung Internet, Opera, and many other browsers are based on the code. Firefox and Safari are generally less supported but unlikely to cause significant performance or general experience issues.

Will my internet connection impact the use of Better Building?

If you are accessing Better Building from a remote location with slow connection speeds or are connecting to your phone for Wi-Fi, you may experience a reduction in performance. This would be no different for any other website. Otherwise, our Sydney-based servers are fast and secure and should ensure a great experience while working within your browser!

What does Better Building do with my data?

While Better Building is a big supporter of correct specification and has many suppliers on our platform, your data related to your projects and design remains with you. We review broad analytics from time to time, such as how many walls have steel framing vs timber or the average thickness of a wall, but this is always anonymised. We do not sell data to any entity or intend to do so. Read more about our Privacy Policy.

Can i have access to a Private Platform?

100%. For larger clients with geographically distributed teams, and particularly for those with projects exposed to high privacy requirements such as government contracts, a private platform is sometimes the most appropriate solution.

A private platform is essentially a white-labeled version of the platform, delivered specifically for individual organisations. This private platform maintains all the security benefits present in the standard platform, but additionally benefits from complete data isolation. As the provider, we cannot access the data on your private platform instance. This ensures absolute data sovereignty but also means we cannot provide direct hands-on support when you are using the platform.

That said, if you require the highest level of privacy for your projects and want full administration control across the platform, a private platform may be ideal for your needs. You will have the opportunity to customize the platform's branding and formatting to match your organisation's standards and specific reporting requirements.