# Support Tickets

This tutorial introduces the new ticketing system, launched on November 18, 2024. Linked to your account, it streamlines support by letting you submit detailed tickets with subjects, descriptions, and optional URLs. You can add comments, attachments, and track tickets under your profile. Notifications keep you updated on responses, usually within 24 hours. Future updates will enhance collaboration features.

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.betterbuilding.io/support-and-training/other-support/tutorials/speckel-tutorial-archive/support-tickets.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.