# Support: T & C Update
We're updating our Support terms, specifically around account eligibility.
If you're registered with a professional company email and domain, this doesn't affect you at all. Keep doing what you're doing, and you'll continue to have full access to training and the support ticket system as usual.
For everyone else, here's what's been happening.
Accounts registered under personal domains (Gmail, Hotmail, QQ, and similar) or using admin accounts (*e.g.,* ) have been used to access training resources and support in ways that stretch well beyond what the platform was set up for. Shared accounts and non-professional registrations are typical. We've been pretty open about it, probably too open, and that's on us.
But going forward, accounts without a verified personal professional domain or using admin accounts won't receive support and will be flagged for automated review.
We're not looking to be heavy-handed about it, but we do reserve the right to withhold support from accounts that don't meet these conditions. If that's you or your company, now's a reasonable time to figure out how you'd like to proceed.
The specific updates to the terms are copied below so you don't have to go digging through the full document yourself.
> *All support on and from the platform, including emails, support tickets and external communications are limited to professional domains (e.g.,) only. Where individual emails are used by multiple users, we reserve the right to pause or remove access to the entire Team account without prior notice. This policy ensures fair use of the platform and helps us service you better.*
The above is an immediate change, as of 11/04/2026. Reach out if we can be of further assistance. [support@betterbuilding.io](/support-and-training.md)
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.betterbuilding.io/sign-up-and-plans/news-and-updates/2026/support-t-and-c-update.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.